Refund policy

1. What it covers

This policy covers the packs of coins bought in the shop on the website. Payments are not enabled yet, so it takes effect when they are.

2. The rule

Coins are digital content and reach the account as soon as the payment is booked. Before you pay we ask for your consent to their immediate delivery. Once the coins are on the account, the 14-day right to withdraw from the contract no longer applies (Art. 38(1)(13) of the Polish Consumer Rights Act).

Until the coins are delivered you can withdraw from the contract without giving a reason, and we return the full amount.

Coins spent on premium are not restored, and premium time is not turned back into coins.

3. When we give money back

• The same payment was taken twice.
• The payment went through but the coins did not reach the account. We first add the missing coins, and if that is not possible we return the money.
• Someone paid with your card or from your bank account without your consent, and you report it as soon as you notice.

4. Complaints

This policy does not limit the rights you have when digital content does not conform to the contract. You file a complaint as the terms describe.

5. How to ask

Write from the account's e-mail address to [CONTACT E-MAIL]. Give the order number, which you can see in the shop on the “Your orders” list, and describe what happened. We answer within 14 days.

6. How we pay back

The money goes back by the same method that was used to pay. The time depends on the payment operator. Coins from a refunded order are taken off the account.

7. A dispute with the bank

If something is wrong with a payment, write to us first. Most matters can be settled without the bank.

When you dispute a payment with the bank, we take the coins from that payment off the account until the matter is cleared up. If they have already been spent, we may block the account until it is settled.

8. Changes

We announce changes on the website. An order is covered by the version of the policy from the day of the purchase.