Terms of service

1. Who runs the server

The game server and this website are run by [COMPANY NAME], [ADDRESS], tax ID [TAX ID] (“the Provider”). Contact: [CONTACT E-MAIL].

The server is an independent, fan-made project. It is not affiliated with CipSoft GmbH, the owner of the game Tibia.

2. Account

• You create an account on the website with an e-mail address and a password. One e-mail address holds one account.
• An account may be created by a person who is at least [MINIMUM AGE] years old, or younger with a guardian's consent.
• A character can be created once the e-mail address is confirmed. One account holds up to 5 characters.
• You are responsible for your password and for everything that happens on the account. Do not give the password to anyone, including people who claim to be staff: staff never ask for it.
• Accounts must not be sold, bought or rented.

3. Rules of the game

• You play by yourself. Programs that play for the player (bots, macros, automation) are forbidden.
• You report game bugs to the staff. Knowingly using a bug for gain is forbidden.
• Characters, items and game currency must not be traded for real money outside the server's shop.
• Character names must not be offensive, or imitate staff or other people.
• Harassment, threats, hate speech and publishing other people's data are forbidden in the game and in every channel of the server.
• Killing other characters, sieges and losing items according to the rules of the world are part of the game, not a breach of these terms.

4. Penalties and appeals

For breaking the rules the staff may warn, block the account for a set time or permanently, and take back whatever was gained by the breach. A block is decided by a person, never by automation alone.

You can appeal within 14 days by writing to [CONTACT E-MAIL]. We answer within 14 days.

5. The game world

• Characters and items are never reset. The world changes in Eras, and what happened in it stays recorded in the Chronicle.
• Chronicle entries, rankings and the Thais Courier publicly show character names and what those characters did.
• After a failure the game state may be restored from the latest backup. We try to keep the loss as small as possible, but we do not restore single items lost in the game according to its rules.
• The rules and numbers of the game may change. We describe changes in the updates on the website.

6. Paid services

Today the server sells nothing. The rules of the shop, payments, withdrawal and refunds will be added to these terms before the shop opens.

The shop will not sell an advantage in combat or in the game economy.

7. Availability

We work to keep the server running without breaks, but maintenance and failures happen. We announce planned breaks on the website.

8. Complaints

You can file a complaint at [CONTACT E-MAIL]. Give the account's e-mail address and describe the matter. We answer within 14 days.

9. Deleting the account

You can ask for the account to be deleted at any time by writing from the account's e-mail address to [CONTACT E-MAIL]. Chronicle entries about deleted characters stay, because they are the history of the world, but on request we replace the name in them.

10. Changes to the terms

We announce a change to the terms on the website and by e-mail at least 14 days in advance. If you do not agree to a change, you can delete the account.